Terms and condition
Order Placement:
- Customers can place orders based on the availability of menu items from participating restaurants.
- Order confirmation depends on delivery feasibility and restaurant availability during operating hours.
Delivery Timeframes:
- Estimated delivery times are provided during checkout based on the distance to the delivery location and current order volume.
- Actual delivery times may vary due to traffic conditions or unforeseen delays.
Payment Policies:
- Accepted payment methods include credit/debit cards, digital wallets, and cash on delivery (COD) for eligible orders.
- Payment information is securely processed to ensure a safe and convenient checkout experience.
Cancellation Policies:
- Customers can cancel orders within a specified timeframe before food preparation begins.
- Cancellation requests are subject to approval and may incur cancellation fees for orders already in preparation.
Returns and Refunds:
- Refunds are typically not applicable for food orders once they have been prepared or dispatched.
- However, refunds may be provided in exceptional cases, such as receiving the wrong order or experiencing quality issues.