Privacy Policy for Wosel Delivery

Introduction

This Privacy Policy (the “Policy”) describes how Wosel Delivery (“Wosel”, “we”, “us”, “our”) collects, uses, and discloses your personal information. This Policy applies specifically to drivers using the Wosel Delivery app.

I. Definitions

Wosel Account: Your account on the Wosel Delivery App.

Wosel Delivery App: A mobile application allowing drivers to receive and manage delivery orders.

Wosel Services: Services provided through the Wosel Platform, including delivery-fleet-as-a-service (DaaS).

You: Refers to drivers using the Wosel Delivery app.

II. Type of Information We Collect and How We Use It

A. Drivers

Personal Information Collected:

Full name, email address, birth date, phone number, country of residence, username, and password.
Identification documentation (e.g., driver’s license).
Precise geolocation data.
Device information and usage data.

Purpose of Collection:

Onboarding and Verification: To verify identity and eligibility to provide delivery services.
Service Provision: To facilitate the matching of delivery orders, navigation, and real-time tracking.
Customer Support: To offer assistance and resolve issues.
Payment Processing: To manage payments for services rendered.
Compliance: To comply with legal and regulatory requirements.

III. Background Location Tracking

The Wosel Delivery app collects background location data to enable real-time tracking of deliveries, even when the app is closed or not in use. This ensures that users can accurately track their orders and receive timely updates on delivery status.

Purpose of Background Location Tracking:

Order Tracking: To provide users with real-time updates on the location and status of their orders.
Route Optimization: To optimize delivery routes for efficiency.
Safety and Security: To ensure the safety and security of drivers and customers.

IV. Basis of Our Lawful Processing

We use your personal information based on:

Contractual Obligations: To perform our agreement with you.
Legal Obligations: To comply with legal requirements.
Legitimate Interests: For purposes such as improving our services and ensuring the safety and efficiency of deliveries.

V. How Long We Keep Your Personal Information

We retain your personal information for 10 years or as long as necessary to satisfy legal, accounting, or reporting requirements. After the retention period, your information will be permanently deleted.

VI. How We Store Your Information

Wosel securely stores your personal information on secure cloud servers that adhere to GDPR standards. We may engage third-party companies to process your data under the same security standards.

VII. Who Do We Disclose Your Personal Information To

We may share your information with:

Users: To provide real-time order tracking.
Law Enforcement Agencies: To comply with legal requirements.
Third Parties: As necessary to provide and improve our services, or with your consent.

VIII. Cookies and Other Tracking Technologies

We use cookies and similar technologies to collect information. These include session cookies, persistent cookies, and functionality cookies to improve and personalize your experience. You can manage cookie settings through your browser or app settings.

IX. Your Rights

You have the following rights:

Access: Request access to your personal information.
Rectify: Request corrections to your personal information.
Erase: Request deletion of your personal information.
Object: Object to the processing of your personal information.
Data Portability: Request transfer of your personal information to another entity.

X. Personal Information Breach

We will notify you of any personal information breach that poses a high risk to your rights and freedoms without undue delay.

XI. Your Consent to This Policy and Its Enforcement

By using the Wosel Delivery app, you consent to this Policy and agree to the collection, use, and sharing of your personal information as outlined.

XII. Changes to This Policy

We may update this Policy periodically. The revised Policy will be posted on this page, and the effective date will be updated.

XIII. Applicable Law and Dispute Resolution

This Policy is governed by Lebanese law and the exclusive jurisdiction of the courts of Beirut, Lebanon.

XIV. Contact Information

If you have any questions or comments about this Privacy Policy, please contact us at:

Wosel Delivery
Email: support@wosel.com